betongame FAQ — Deposits, Bonuses, Withdrawals and Account

betongame does not charge any separate fee on deposits. However, your mobile banking provider (bKash, Nagad, Rocket or Upay) may apply its own transaction fee — check the relevant app or service charge list for details. There is no processing fee from betongame.

In most cases a deposit credits within a few minutes. If more than 15 minutes have passed, collect your transaction ID or reference number and share it with betongame's 24/7 live chat. The support team will verify and resolve it quickly. Also check the payment status in your mobile banking app.

The minimum deposit at betongame is just ৳100 — on any payment method, for any game. The same minimum applies to slots, live casino and cricket betting. You can start with a small amount, so feel free to try a small deposit the first time.

Log in to your betongame account and go to the deposit page. Select Nagad as the payment method, enter the amount and send money to the Nagad number shown — make sure to include the reference code provided. Without the correct reference, the payment may not be matched.

First, log in to betongame and go to the deposit section. Select bKash as the payment method and enter your desired amount (minimum ৳100). Send money to the bKash number shown on the site and enter the provided code in the reference field. Once the transaction is complete, you will receive a confirmation SMS from bKash and the balance will be added.

At betongame, slot games generally count in full toward bonus wagering. Live casino table games, fishing games or virtual casino games may contribute at a different rate. Check the bonus terms and conditions page for a specific list, or ask via live chat.

Yes, a bonus can be cancelled, but in that case all winnings earned from the bonus will also be cancelled. Even if your original deposit amount remains, bonus-related winnings will be removed. It is best to speak with betongame support before cancelling, so you understand the full process before making a decision.

betongame bonuses have a set expiry period. If the wagering requirement is not met within that time, the bonus and any winnings earned from it are removed automatically. Your deposit amount remains separate and is not affected. Make sure you are clear on the expiry date after claiming a bonus.

No. The betongame welcome bonus is available once per player only. Attempting to claim it by opening multiple accounts under the same person's details is a violation of the rules and risks all accounts being suspended.

On your first deposit at betongame you automatically receive a 200% bonus, up to ৳8,000. For example: deposit ৳1,000 and receive ৳2,000 in bonus, giving a total balance of ৳3,000 — to withdraw you must wager 20 times the bonus amount, i.e. ৳40,000. Read the terms and conditions for full details on bonus rules.

The minimum withdrawal amount at betongame is ৳1,000. Withdrawal requests below this amount will not be accepted. There is no restriction on withdrawing larger amounts at once. You can use bKash, Nagad, Rocket or Upay for withdrawals.

No, betongame processes withdrawals seven days a week, 24 hours a day. Whether it is night or a public holiday, payment typically reaches your mobile wallet within 1 hour. You can submit a request at any time without worrying about the time of day.

After submitting a bKash withdrawal request from betongame, the money typically arrives in your wallet within 1 hour. The same timeframe applies to Nagad, Rocket and Upay. If there is any delay, contact live chat with your transaction number to check the status.

No, the wallet used for withdrawals at betongame must be registered in your own name. Payments cannot be processed to a mobile banking number registered under another person's name. This is done for security purposes to ensure your funds reach the right person.

Go to the betongame login page and click the "Forgot password?" option. Enter the email address or mobile number used at registration and an OTP or reset link will be sent. Use it to set a new password. If you cannot gain access, contact live chat and verify your identity to get assistance.

When logging in from a new device, betongame may send a security verification — an OTP will be sent to your registered email or number. Once you log in successfully with it, you can use all features from the new device as well. Install the betongame app on your mobile for easier login.

No, only one account per person is allowed at betongame. Attempting to create multiple accounts under the same person's details or from the same device may result in all accounts being suspended and balances forfeited. Rather than opening a new account, contact support to resolve any issue.

Usernames should use a combination of English letters and numbers; avoid special characters. For passwords, use at least 8 characters including uppercase and lowercase letters and at least one number or symbol. Do not use easily guessable passwords such as 123456 or your date of birth.

Yes, if you want to update personal details, contact betongame via live chat or email support. Some information may be required to verify your identity. For security reasons, changing your name or payment-related details may not be available as a self-service option.

betongame generally accepts a National ID (NID), passport or driving licence. NID is the most commonly used and is verified the fastest. Photos or scans of documents must be clear and complete. Cropped, blurry or incomplete documents will not be accepted.

betongame may request verification when you make a large withdrawal for the first time, or if suspicious activity is detected on your account. In some cases verification is done immediately after registration. Once verification is complete, the withdrawal process runs smoothly.

Yes, identity verification is mandatory at betongame. It secures your account and prevents unauthorised transactions. It also ensures age verification (21+) under the responsible gaming policy. You can learn more about the responsible gaming policy.

Yes, there will be a problem. The name registered at betongame, the name on your NID and the name on your payment wallet must all match. If the names do not match, verification will fail and the withdrawal process will be blocked. Make sure to use the correct name at the time of registration.